Operations cockpit

SLA, staff load, client profitability, finance summary and the growth constraints that would block £20m → £40m scaling.

Calibrating

Live data wiring up in week 1 of the engagement. Sections below preview the shape this module will take. Numbers and copy you see across the portal today are illustrative.

SLA dashboard
UK 24hr success rate anchored at 99.91%. Pick accuracy, on-time despatch and returns processing — last twelve weeks trended with exception alerts.
Staff load
FTE utilisation across the warehouse, picking accuracy by team, scheduled vs actual hours.
Client profitability
Top ten by revenue with GP%, order volume and exception cost. Ocean Saver visible alongside the supplements and cosmetics mix.
Growth constraints
Three operational bottlenecks the system is flagging that would block scaling. The portal surfaces; Walker’s ops team acts.