OceanSaver

Brand portal · week to date

Your week, at a glance.

Live service-health, stock cover, carrier performance and reputation signal — built on Walker fulfilment data combined with your own commerce stack. All numbers placeholder until the engagement’s data-and-APIs phase (weeks 1–4).

Service health

Mon 11 May – Sun 17 May

Orders shipped

4,720

+6% WoW

Pick accuracy

99.94%

+0.02 pt

On-time despatch

99.7%

−0.1 pt

Returns rate

1.8%

+0.3 pt

Damage in transit

0.4%

flat

A small spike in returns on the Bathroom Spray Refill — Island Retreat SKU. Eleven returns vs the typical four. Most cite leaking sachets in transit. Worth flagging to QA before next dispatch.

Stock cover

Days of cover by SKU

Reorder threshold 14 days · Pink Grapefruit + Island Retreat both running tight.

Ocean Mist · anti-bacterial

EDR-OM-500 · EcoDrop Refill · 612 / wk

19d

cover

Island Retreat · bathroom

EDR-IR-500 · EcoDrop Refill · 488 / wk

11d

cover

Apple Breeze · multi-purpose

EDR-AB-500 · EcoDrop Refill · 540 / wk

22d

cover

Sea Spray · glass + window

EDR-SS-500 · EcoDrop Refill · 318 / wk

27d

cover

Pink Grapefruit · disinfectant

EDR-PG-500 · EcoDrop Refill · 422 / wk

8d

cover

Tropical Bliss · daily shower

EDR-TB-500 · EcoDrop Refill · 274 / wk

31d

cover

Fresh Linen · laundry pre-treat

EDR-FL-500 · EcoDrop Refill · 198 / wk

24d

cover

Reusable 500ml spray bottle

BTL-500 · EcoDrop Refill · 904 / wk

16d

cover

Eco Dishwasher Tablets · 100 pack

DW-ECO-100 · Dishwasher · 612 / wk

14d

cover

PEARL 5-in-1 Tablets · 30 pack

DW-P5-30 · Dishwasher · 388 / wk

21d

cover

Rinse aid concentrate · 1L

DW-RNS-1L · Dishwasher · 92 / wk

35d

cover

Detergent Sheets · 60 washes

LDY-SH-60 · Laundry · 510 / wk

18d

cover

Bio Capsules · 30 wash

LDY-BIO-30 · Laundry · 364 / wk

12d

cover

Non-Bio Capsules · 30 wash

LDY-NB-30 · Laundry · 256 / wk

26d

cover

Channel mix

Where revenue lands

Last 30 days · revenue and order share.

  • Shopify DTC

    58% rev · 64% orders

    Direct-to-consumer; subscription bundles weighted ~22%.

  • Amazon UK

    18% rev · 17% orders

  • Holland & Barrett

    12% rev · 8% orders

    Quarterly POs — peaks in Mar / Jun / Sep / Dec.

  • Whole Foods + indie B2B

    8% rev · 7% orders

  • Ocado · stockist

    4% rev · 4% orders

Carrier performance

On-time by carrier

Last 30 days · share of volume · late-delivery rate.

  • Royal Mail Tracked 24

    41% vol

    98.4%

    +0.2 pt

  • DPD

    28% vol

    97.8%

    flat

  • Evri

    17% vol

    95.1%

    −0.4 pt

  • Yodel

    14% vol

    92.6%

    −1.1 pt

Yodel accounts for 7.4% of late deliveries against a 14% share of volume — three of every five late-delivery Trustpilot mentions this month trace back to Yodel southern routes. Suggested mix shift: 8 pts from Yodel to Royal Mail Tracked over the next billing cycle, targeted at the SE postcodes where Royal Mail capacity is strongest.

Reputation signal

Trustpilot · last six weeks

Reviews tied back to specific deliveries where possible.

4.76

/ 5.00 · 4,254 reviews

−0.08 pt over six weeks · 987 new reviews

What’s driving it

Three of every five negative reviews mentioning fulfilment this month name Yodel. The product itself is rated 4.94/5 — the gap is delivery.

  • Sara H.

    Yodel

    Sachet had split inside the box when it arrived — Apple Breeze went everywhere. Driver left it on a sunny doorstep. Yodel, again.

  • Daniel R.

    Yodel

    Three days late. Tracker said out for delivery for 36 hours. Otherwise lovely product but the delivery is becoming a problem.

  • Priya N.

    Royal Mail

    Subscription order arrived in 24 hours as always. Pink Grapefruit is the best disinfectant I’ve ever used — and no microplastics.

  • James W.

    Switched the whole house over. Dishwasher tabs are excellent, laundry sheets need a slightly higher dose for towels.

Sustainability

What this fulfilment model returns

Plastic, packaging, carbon, and the 1%-for-ocean line.

Plastic prevented · YTD

1.84m pieces

Sachet + refill model vs equivalent single-use spray bottles. Contributes to OceanSaver’s 26m-pieces-saved lifetime total.

Packaging weight per order

142 g

Down from 168 g at the same point last year. Driven mostly by the move to corrugated mailer for refill-only orders.

Carbon per delivery

0.41 kg CO₂e

Walker fulfilment + UK last-mile blended. Shifts as carrier mix moves; Yodel + Evri carry a higher last-mile footprint than Royal Mail.

Blue Marine Foundation · YTD

£28,420

1% for ocean conservation; restoring vital marine habitats in the Solent (shellfish, cuttlefish, sea horses).